Help Center

Overview

Vubo makes it easy for renters to find, book, and enjoy vehicles from trusted local owners. Whether you need a car for a quick errand, a weekend getaway, or a long-distance trip, the process is designed to be fast, transparent, and secure.

How It Works

1. Search for a Vehicle — Enter your location, dates, and preferred vehicle type. Browse verified listings with clear photos, pricing, and owner ratings.
2. Choose Your Car — Review details such as mileage limits, features, pick-up instructions, and availability. Look for the Instant Booking badge to get immediate confirmation.
3. Book Securely — Complete your booking with secure payment. You'll receive a confirmation with all trip details.
4. Pick Up the Vehicle — Follow the owner's instructions for pick-up. Some vehicles may offer contactless check-in.
5. Enjoy Your Trip — Drive confidently with trip protection, verified owners, and 24/7 support.
6. Return the Vehicle — Return the car on time and complete the checkout steps.

Why Rent with Vubo?

• Transparent pricing
• Verified owners
• Trip protection included
• Flexible options for short and long trips

Overview

Owners can earn income by sharing their vehicles with trusted renters. Vubo provides the tools, protection, and visibility you need to manage bookings with confidence.

How It Works

1. List Your Vehicle — Upload photos, set pricing, choose availability, and add key details like features and pick‑up instructions.
2. Get Verified — Complete identity and vehicle verification to ensure trust and safety.
3. Receive Bookings — Renters can request your vehicle or book instantly if you enable Instant Booking.
4. Prepare for Pick‑Up — Ensure your vehicle is clean, fueled, and ready. Provide clear instructions for a smooth handoff.
5. Earn Money — Payments are processed securely and deposited directly into your account.
6. Maintain Your Listing — Update availability, adjust pricing, and respond to renter questions as needed.

Why Share Your Car on Vubo?

• Earn passive income
• Full control over pricing and availability
• Verified renters
• Trip protection included

Overview

Vubo offers a simple, secure booking and payment process for both renters and owners.

Booking

• Choose your dates and vehicle
• Review pricing and trip details
• Confirm your booking with secure payment
• Receive instant confirmation for eligible vehicles

Payments

Accepted Payment Methods

• Major credit/debit cards
• Digital wallets (if supported in your region)

Overview

Every trip on Vubo includes protection designed to keep both renters and owners safe.

What's Covered

• Damage protection
• Liability coverage
• Theft protection
• Breakdown assistance

How It Works

Claims Process

• Report the issue through the app
• Provide photos and details
• A support specialist will guide you through next steps

Overview

Clear pick‑up and return steps ensure a smooth, stress‑free experience for both renters and owners.

Pick‑Up

• Arrive on time
• Bring your valid driver's license
• Inspect the vehicle and document its condition
• Complete check-in steps in the app

During the Trip

• Follow mileage limits
• Keep the vehicle clean
• Report any issues immediately

Return

• Return the vehicle on time
• Refuel if required
• Complete check-out steps
• Document the vehicle's condition

Tips for a Smooth Experience

• Communicate clearly
• Follow instructions provided by the owner
• Respect the vehicle and community standards

Overview

Verification helps keep the Vubo community safe and trustworthy.

What's Required

Why Verification Matters

• Prevents fraud
• Ensures safe, responsible sharing
• Builds trust between owners and renters

Overview

If you need to cancel a trip, Vubo Support is here to help. Because we're still developing our formal cancellation policies, all cancellations are reviewed individually to ensure fairness and clarity for both renters and owners. Nothing is processed automatically — you'll always know exactly what to expect before anything is finalized.

For Renters

If your plans change, you can request a cancellation at any time by contacting Vubo Support.

Before completing your cancellation, our team will clearly explain:

• Whether you qualify for a refund based on the timing of your request
• Any fees or adjustments that may apply
• What the final refund amount will be
• What happens next once the cancellation is confirmed

You'll always have the option to continue with the cancellation or keep your booking — nothing is processed without your confirmation.

For Owners

Owners may request to cancel a booking under certain conditions by reaching out to Vubo Support.

To maintain a reliable marketplace, we encourage owners to cancel only when necessary. Our team will:

• Review the situation
• Explain how the cancellation affects the renter
• Process any applicable refunds
• Ensure both parties understand the next steps

Frequent cancellations may affect your listing's visibility.

Refund Timeline

Once a cancellation is approved, refunds are typically processed within a few business days. Processing times may vary depending on your bank or payment provider.